Shipping policy

Last updated: 13 October 2026

We deliver from our Chesterfield showroom. Delivery is arranged with you directly once your order is confirmed.

Delivery charges

  • Local delivery, up to 15 miles from our showroom: £20 on orders under £500. Free on orders of £500 or more (including VAT).
  • 15 to 25 miles from our showroom: an extra £30 on top of the local delivery charge.
  • Over 25 miles: please contact us before ordering.

We'll confirm the exact delivery charge for your address in your price and availability reply, before you commit to anything.

Build and assembly

  • £50 for the first bed, and £30 for each extra bed in the same delivery.
  • We carry everything to the bedroom and build it there.
  • We take away all packaging.
  • We don't take away old beds or mattresses. Please arrange to dispose of these yourself before your delivery.

Delivery times

Everything we sell is made to order for you. Expected delivery times from when your order is confirmed:

  • Mattresses, divan beds and ottoman beds: 1 to 2 weeks
  • Wooden bed frames: 4 to 8 weeks

These times are estimates. If anything changes we'll let you know as soon as we can and agree a new delivery date with you.

Delivery days

We deliver on Tuesdays, Thursdays and Fridays. On the day, we'll ring you with a delivery time. Someone aged 18 or over needs to be at the address to receive the order.

If we can't reach you on the day, we won't set off, and we'll contact you to arrange another delivery day.

First room delivery

Unless you've booked our build and assembly service, we deliver to the first room only. This protects your home (floors, walls and narrow hallways) from damage during delivery, especially where access is restricted or difficult.

Access and sizes

It's your responsibility to make sure the items you order (size and dimensions) will fit through every access point on the way to the room, including doorways, stairwells, landings and tight turns.

Please measure before you order. If you're not sure, ask us for the exact dimensions of any item and we'll help you check.

iDeal Beds is not liable if an item does not fit, and no refund will be given in that case. See our Refund and Returns policy for more detail.

Checking your delivery

Please inspect your goods as soon as they arrive. Note any damage to the packaging or product on the delivery note before the driver leaves.

If you find damage after unpacking that wasn't visible on delivery, contact us within 48 hours with photos and we'll put it right.

Questions

Call us on 01246 270202, email hello@idealbedschesterfield.com or visit our showroom at iDeal Flooring & Roll End Centre, 362A Chatsworth Rd, Chesterfield S40 2DQ.